These Terms & Conditions ("Terms") govern your use of the website at miles-away.info and any travel planning, consultation, or related services (collectively, the "Services") offered by Miles Away LLC, a Maryland limited liability company ("Miles Away," "we," "us," or "our"). By accessing the site or engaging our Services, you agree to be bound by these Terms.
1. Who we are
Miles Away LLC is a fee-based travel design studio based in Baltimore, Maryland. We act as an independent travel advisor and do not own, operate, or control the airlines, hotels, cruise lines, tour operators, ground transportation providers, or other suppliers used in arranging your travel.
2. Engagement and fees
Planning fees and consultation fees are quoted before engagement and are payable in advance. Fees are earned upon receipt and are non-refundable except as expressly stated in our Cancellation & Refund Policy. Travel costs charged by third-party suppliers are separate from our planning fees.
3. Bookings and supplier terms
Every booking we arrange is also subject to the terms, conditions, fare rules, and policies of the applicable airline, hotel, cruise line, tour operator, or other supplier. You are responsible for reading and complying with those terms. Supplier-imposed fees, change fees, and cancellation penalties are your responsibility.
4. Documentation, identification, and entry requirements
You are responsible for ensuring that you and every traveler in your party hold valid passports, visas, vaccinations, and any other documentation required by destination, transit, and return countries. Miles Away may share general guidance but does not guarantee entry, admission, or compliance.
5. Travel insurance
We strongly recommend that every traveler purchase comprehensive travel insurance covering trip cancellation, interruption, medical emergencies, evacuation, and baggage. Declining travel insurance is at your own risk.
5a. Support availability
Support availability depends on the selected service. Standard communication is provided during published studio hours. Packages that include active travel support will define the support window, response expectations, and emergency procedures in the client agreement. Miles Away is not a replacement for emergency services, airlines, hotels, travel insurance providers, local authorities, or supplier support lines.
6. Intellectual property
All content on miles-away.info — including the Away Team Playbook, itineraries, written recommendations, photography, and design — is owned by Miles Away LLC and protected by U.S. and international copyright law. You may not reproduce, distribute, or create derivative works without our written permission.
7. Acceptable use
- Do not use the site for unlawful purposes or to transmit harmful code.
- Do not attempt to access non-public areas or scrape data at scale.
- Do not impersonate Miles Away or any of our advisors.
8. Limitation of liability
To the maximum extent permitted by law, Miles Away's total liability arising out of or related to the Services is limited to the fees you paid us for the engagement giving rise to the claim. We are not liable for the acts, omissions, delays, or defaults of third-party suppliers, nor for events outside our reasonable control (see our Travel Planning Disclaimer for details).
9. Indemnification
You agree to indemnify and hold Miles Away harmless from any claim, loss, or expense arising out of your breach of these Terms, your travel, or your interactions with suppliers.
10. Governing law and dispute resolution
These Terms are governed by the laws of the State of Maryland, without regard to conflict of laws principles. Any dispute will be resolved exclusively in the state or federal courts located in Baltimore, Maryland, and you consent to personal jurisdiction there.
11. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Services constitutes acceptance of the updated Terms.