We design every engagement to be high-touch from the first call, which means our team begins work as soon as you pay. The policy below explains how we handle cancellations, refunds, and rescheduling across our consultations and travel planning services.
1. Travel Clarity Session ($175)
- Reschedules: free up to 24 hours before your session via the link in your confirmation email.
- Cancellations more than 7 days before the session: full refund minus a $25 administrative fee.
- Cancellations 1–7 days before: 50% refund.
- Cancellations within 24 hours of the session, or no-shows: non-refundable.
- If you book a paid planning engagement within 60 days of your Clarity Session, the full $175 is credited toward that engagement.
2. Domestic, international, and luxury travel design fees
Planning fees are earned upon receipt and are non-refundable once work begins, because the bulk of strategy, research, and supplier outreach happens in the first days of an engagement. If we have not yet begun work, you may request a refund within 48 hours of payment, minus a $50 administrative fee.
3. Corporate engagements and retreats
Corporate engagements are scoped in a written statement of work. Deposit and milestone refund terms are set in that document. In all cases, supplier costs already committed on your behalf are non-refundable to the extent the supplier itself does not refund them.
4. Supplier cancellations (airlines, hotels, tour operators)
Cancellations and refunds for airfare, hotels, cruises, tours, and ground transportation are governed by each supplier's own policy. We will advocate on your behalf and process any eligible refund, but we cannot guarantee a recovery beyond what the supplier allows.
5. How to request a cancellation or refund
Email theawayteam@miles-away.info with your name, the engagement, and the reason. We'll confirm receipt within one business day and process eligible refunds within 10 business days of approval.
6. Chargebacks
Please contact us first if there is a billing question. Filing a chargeback before contacting us forfeits any remaining refund eligibility under this policy.
7. Travel insurance
We strongly recommend comprehensive travel insurance to protect against trip-cancellation losses that are outside our policy and the supplier's policy.