FAQ

Frequently asked.
Thoughtfully answered.

What does Miles Away actually do?

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We're a fee-based travel design studio. We plan, book, and support intentional travel for individuals, groups, and growing companies — with real human accountability before, during, and after your trip.

Why fee-based instead of commission-only?

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Our planning fees mean our recommendations are based on what's right for you, not what pays us most. Miles Away explains the reasoning behind recommendations during the planning process so clients understand why selected options fit their goals, priorities, and budget.

What support can I expect during my trip?

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Support availability depends on the selected service. Standard communication is provided during published studio hours. Packages that include active travel support will define the support window, response expectations, and emergency procedures in the client agreement. Miles Away is not a replacement for emergency services, airlines, hotels, travel insurance providers, local authorities, or supplier support lines.

How much does a consultation cost?

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Domestic Travel Design starts at $350. International begins at $500. Bespoke Luxury Journey Design begins at $1,250. Corporate engagements range from $1,500 to $8,500+. See Travel Design Services for the full menu.

Do you only work with luxury travelers?

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No. We work across the spectrum — but we work best with travelers who value experiences and strategy over rock-bottom prices.

Can you help with a trip booked in 90 days or less?

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Often yes, especially for corporate or executive travel. For leisure, the earlier we start, the better the outcome — but we'll always be honest about fit.

Do you plan destination weddings?

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We support group travel around weddings — guest blocks, transfers, retreats around the event — but we don't plan the wedding itself.

What if I want to plan most of it myself?

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Grab the Away Team Playbook — it's built for confident DIY travelers who want a strategic gut-check before booking on their own.

Where is Miles Away based?

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Baltimore, MD. A Black-owned, Baltimore-based travel design studio operating with travelers across the U.S. and abroad.

Still have a question?

Contact the studio →