Miles Away LLC ("Miles Away," "we," "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to the miles-away.info website and to our travel planning, consultation, and corporate services.
1. Information we collect
- Contact details you provide (name, email, phone, company, role).
- Trip and travel preferences (destinations, dates, budgets, travel companions, dietary needs, accessibility needs).
- Booking information shared with suppliers (passport details, frequent traveler numbers, dates of birth).
- Payment information processed by our payment processor (Stripe) — we do not store full card numbers on our servers.
- Site analytics (pages viewed, referring URL, device, approximate location) collected via standard web tools.
- Email engagement (opens, clicks) for transactional and marketing messages you have asked to receive.
2. How we use your information
- To deliver the services you requested — quotes, itineraries, bookings, and post-trip support.
- To communicate with you about your trip, consultation, or account.
- To process payments and prevent fraud.
- To improve the website and our service quality.
- To send occasional updates about Miles Away when you have opted in. You can unsubscribe at any time.
- To comply with legal obligations.
3. Who we share information with
We share information only with parties who help us deliver the Services or as required by law. Typical recipients include:
- Travel suppliers (airlines, hotels, ground operators) required to fulfill your booking.
- Payment processor (Stripe) for billing and receipts.
- Email and infrastructure providers used to operate our website and communications.
- Professional advisors (legal, accounting) under confidentiality obligations.
- Authorities when required to comply with a lawful request.
We do not sell your personal information. We do not share traveler information with advertisers.
4. International transfers
Travel by nature involves transfers of personal information across borders. By booking international travel through us, you understand that your information will be shared with suppliers in the relevant destination and transit countries.
5. Retention
We keep contact and trip records for as long as needed to serve you and to comply with tax, accounting, and legal obligations — typically up to seven years after your last engagement. You may ask us to delete records earlier, subject to those obligations.
6. Your choices and rights
- Access, correct, or request deletion of your personal information.
- Unsubscribe from marketing email at any time via the link in each message.
- Opt out of non-essential analytics by using your browser's privacy controls.
- Residents of certain U.S. states (including California) and of the EU/UK may have additional rights — contact us to exercise them.
7. Children
Miles Away services are intended for adults. We do not knowingly collect personal information from children under 13 outside of a guardian-managed family trip context.
8. Security
We use reasonable administrative and technical safeguards — encryption in transit, scoped access, and audited storage — to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.
9. Cookies and analytics
We use a small set of cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use miles-away.info. You can manage cookies through your browser settings.
10. Updates to this policy
We may update this Privacy Policy periodically. Material changes will be reflected in the "Last updated" date above. Continued use of the Services after an update constitutes acceptance of the revised policy.
11. Contact
For privacy questions or to exercise your rights, email theawayteam@miles-away.info.